Refund policy

RETURN & REFUND POLICY

Returns

At VoltEdge Solar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return subject to the conditions below.

Products may be returned within 14 days of delivery, provided they:

• Are unused and in their original condition.
• Are returned in their original packaging with all manuals, accessories, cables and components.
• Are accompanied by valid proof of purchase.
• Have not been installed, modified or damaged.

Returns requested after 14 days may not be accepted unless the product is covered by the manufacturer's warranty.

Incorrect or Damaged Orders

Please inspect your order immediately upon delivery.

If you receive:
• The incorrect product
• A damaged product
• An incomplete order

Please notify VoltEdge Solar within 48 hours of receiving your order by emailing voltedgesolar26@gmail.com.

Please include:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging (if damaged)

Once your claim has been reviewed, we will arrange a replacement, exchange or refund where applicable.

Faulty Products

If a product develops a manufacturing fault during the applicable warranty period, please contact us before returning the item.

Faulty products may be:
• Repaired
• Replaced
• Sent to the manufacturer or authorised distributor for inspection
• Refunded where applicable

Warranty claims are subject to inspection and the manufacturer's warranty terms and conditions.

Products That Cannot Be Returned

The following products cannot be returned unless they are faulty or incorrectly supplied:

• Installed products
• Custom ordered products
• Special order items
• Products damaged through incorrect installation
• Products damaged by misuse, neglect or abuse
• Products with missing accessories or packaging caused by the customer
• Clearance or sale items (unless defective)

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a confirmed faulty product.

Return Shipping

If the return is due to:
• An incorrect product supplied by VoltEdge Solar
• A defective product
• Shipping damage

VoltEdge Solar will arrange the return collection where applicable.

If the return is for any other reason, the customer will be responsible for the return shipping costs.

Manufacturer Warranties

Many products sold by VoltEdge Solar are covered by manufacturer warranties.

Warranty periods differ depending on the manufacturer and product.

Warranty claims do not cover:
• Incorrect installation
• Installation by an unqualified person
• Water damage
• Lightning damage
• Power surges
• Accidental damage
• Negligence
• Misuse
• Normal wear and tear
• Unauthorised repairs or modifications

Customers should ensure that all solar equipment is installed by a qualified and registered installer in accordance with the manufacturer's installation guidelines.

Exchanges

Where stock is available, VoltEdge Solar may exchange products for another item of equal or greater value. Any price difference must be paid before the replacement product is dispatched.

Consumer Protection

Nothing contained in this policy limits any rights available to consumers under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.

VoltEdge Solar

Email: voltedgesolar26@gmail.com

Website: www.voltedgesolar.co.za