Shipping policy

SHIPPING POLICY

Last Updated: 21 July 2026

Thank you for shopping with VoltEdge Solar. We are committed to delivering your order safely and as quickly as possible.

1. Delivery Areas

VoltEdge Solar delivers throughout South Africa.

Delivery to remote or outlying areas may take longer than standard delivery times and may incur additional courier charges.

2. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Once payment has been received and verified, orders are generally processed within 1–2 business days, subject to stock availability.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times are:

• Gauteng: 1–3 Business Days
• Major Cities: 2–5 Business Days
• Regional Areas: 3–7 Business Days
• Remote Areas: 5–10 Business Days

These delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

• Delivery location
• Parcel size
• Parcel weight
• Type of products ordered

Any applicable shipping charges will be displayed before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Customers can use the tracking number to monitor the progress of their delivery.

6. Receiving Your Order

Please inspect your parcel before signing for delivery.

If the packaging appears damaged, please:

• Note the damage with the courier.
• Take photographs before opening the parcel.
• Contact VoltEdge Solar within 48 hours by emailing voltedgesolar26@gmail.com.

Failure to report shipping damage within 48 hours may affect your claim.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

VoltEdge Solar cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses supplied by the customer.

Any additional courier costs resulting from incorrect delivery information may be charged to the customer.

8. Delayed Deliveries

Although we work with reputable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• High courier volumes
• Load shedding
• Civil unrest
• Road closures
• Mechanical breakdowns
• Other unforeseen events

VoltEdge Solar shall not be held liable for delays caused by these circumstances.

9. Large or Heavy Items

Certain products, including batteries, inverters and large solar panels, may require specialised freight services.

Delivery times for oversized or heavy items may differ from standard delivery estimates.

Additional freight charges may apply depending on your location.

10. Collection Option

Where available, customers may choose to collect their orders directly from VoltEdge Solar by prior arrangement.

Customers will be notified once their order is ready for collection.

11. Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

12. Ownership and Risk

Ownership of products transfers to the customer once full payment has been received.

Risk in the products transfers to the customer upon successful delivery to the address provided during checkout.

13. Contact Us

If you have any questions regarding shipping or your delivery, please contact:

VoltEdge Solar

Email: voltedgesolar26@gmail.com

Website: www.voltedgesolar.co.za